Referral Terms

These terms apply only where VenueOra Ticketing Limited has confirmed in writing that you may refer businesses to the verification service and be paid for that. They are effective on 7 October 2026. Version 1.0.

Opening a verification account does not make you a referrer. The VenueOra ticketing affiliate programme, including any per-ticket commission, does not apply to verification checks and does not apply under these terms.

The verification Terms of Service apply to your own use of the service. If you do not use the service yourself, clauses 4, 14, 16, and 21 of those terms still apply to you as if you were the customer, so far as they relate to a referral. The Privacy Policy explains how we handle your contact details.

1. A referral is a written arrangement

1.1 We appoint referrers one by one. A referral arrangement exists only when we send you a written confirmation that names you, the commission, the period it covers, and any minimum payout. That confirmation is the schedule to these terms.

1.2 Until that confirmation exists, you have no right to a fee, a code, a dashboard, or a payout. Publishing a link to our site, mentioning us, or introducing a business informally does not create that right.

1.3 We may refuse any introduction, any referred business, or any further referrals, without giving a reason. We may end the arrangement under clause 8.

2. What you are, and what you are not

2.1 You introduce prospective customers. You are an independent business. You are not our employee, partner, joint venturer, or agent.

2.2 You have no authority to bind us, to agree a price, to vary the Terms of Service, or to promise a feature, a volume, or a result. A price is agreed only when we confirm it to the customer.

2.3 You will not hold yourself out as VenueOra, VenueGo, or Protect Events, and you will not use our brand except to the extent the schedule allows.

3. What you may say

3.1 You may describe the service as a hosted check in which a guest photographs a passport or driving licence and records a face capture, and we read those images against a minimum age the customer sets.

3.2 You may direct people to the public pages on venuego.co.uk and protect.events, and to the Terms of Service, so they can read clause 4 themselves.

4. What you must not say

You must not say, in any page, email, advert, pitch, or conversation, that the service:

• proves a guest’s identity, age, or that a document is genuine;
• checks a document with the HM Passport Office, the DVLA, a US motor vehicle agency, or any other issuer;
• reads a passport chip;
• is a government, police, bank, or Ofcom-certified check;
• replaces a premises licence, a challenge policy, or door staff; or
• guarantees that a licensing authority, insurer, or court will accept a result.

You must not invent a price, a success rate, or a false-accept rate. If you are unsure whether a sentence is fair, do not use it, or send it to legal@venueora.com first.

A breach of this clause 4 is a material breach. We may withhold commission that would otherwise relate to introductions made while the breach was continuing, and we may end the arrangement immediately.

5. When a commission is earned

5.1 Commission is earned only on the terms of the schedule. If the schedule is silent on a point, no commission is due on that point.

5.2 Unless the schedule says otherwise:

• the referred business must be new to the verification service, and must name you as the referrer at the time it applies, using the method we specify;
• commission is a percentage of the subscription fees that referred business actually pays us for the verification service, excluding VAT, refunds, and chargebacks;
• commission runs for the number of months stated in the schedule, and not after the referred business stops paying;
• commission is not payable on a free trial, on checks that are not paid for, or on any product other than the verification service; and
• if we refund a fee, the commission on that fee is reversed.

5.3 We decide, acting reasonably, whether a business was referred by you. A business that was already in discussion with us before your introduction does not qualify. Self-referral does not qualify.

5.4 Commission is calculated in the month after the referred fee is received, and it is payable only once the schedule’s minimum payout is reached. If no minimum is stated, the minimum is £50.

6. How we pay

6.1 We pay by bank transfer to a UK account in your name, within 30 days of the end of the month in which the commission became payable, provided we have the bank details and any invoice we have asked for.

6.2 Before the first payment we may ask for evidence of your identity and your right to receive the funds, and we may refuse to pay until we have what we reasonably need to meet our own legal duties. This is not the ticketing know-your-customer process and it does not create a merchant account.

6.3 You are responsible for your own tax. We do not withhold tax unless the law requires it. If you are VAT registered you will add VAT to a valid invoice where the law says you should, and we will pay that VAT.

6.4 We may set off commission against any amount you owe us under the Terms of Service.

7. Your information

We use your name, contact details, bank details, and the record of introductions to run this arrangement, to pay you, and to keep accounting records. The lawful bases are contract and legal obligation. We keep payment records for six years. The Privacy Policy otherwise applies.

8. Ending the arrangement

8.1 Either party may end the arrangement by 14 days’ written notice. We may end it immediately if you break clause 4, if you break applicable advertising or data-protection law, or if you become insolvent.

8.2 Commission that was already earned on fees we received before the end date remains payable. Commission does not accrue on fees received after the end date, unless the schedule expressly says that a stated tail period survives termination. Ending the arrangement does not end a referred customer’s own contract with us.

8.3 Clauses 4, 6.3, 9, and 10 survive.

9. Liability

9.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability the law does not allow us to limit.

9.2 We do not guarantee that a referred business will subscribe, stay, or pay. Our total liability to you under a referral arrangement is limited to the commission we paid you, or should have paid you, in the three months before the claim.

9.3 You will indemnify us against a claim by a referred business or a guest that arises from a statement you made in breach of clause 4.

10. Law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Contact: legal@venueora.com. VenueOra Ticketing Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, company number 17098285.